On average, the EDI team receives roughly 560 835s per week. Of those, about 30 fail. The amount of time it takes to fix just one 835 can vary significantly depending on the complexity of the error, ranging from 3 minutes to 20 minutes, without consideration of the wait time for emails. Despite a 5% fail rate, this translates to many hours each week spent dedicated just to finding and suggesting errors for 835s.
The time demand for this current process is critical because major delays in remediating 835 files mean the corresponding payment claims do not get reconciled by the healthcare provider and posted efficiently. With an automated, centralized platform, engineers not only will save hours each week from finding and sending remediations, but healthcare payments can be made much sooner.